Refund policy
At BagsCoachOutlet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, tags, and accessories, if applicable.
- Proof of purchase or order information may be required.
- Return requests must be submitted within 30 days of delivery.
Items that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.
How to Request a Return
Please contact our customer support team at support@bagscoachus.life with your order number and the reason for your return.
Our support team will provide you with the return instructions and return address if your request is approved.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow 3–7 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@collectionbagscoach.store with your order number and photos of the item.
We will review the issue and work with you to find an appropriate solution.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.
For any questions regarding returns or refunds, please contact us at support@collectionbagscoach.store.